Privacy Policy
The Odds Terminal — Last updated: 4 September 2026
The Odds Terminal (ABN 97 938 372 625) ("The Odds Terminal", "we", "us", "our") operates the website at theoddsterminal.com.au and the related odds‑comparison tools (the "Service"). We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use and share it, and the choices you have. It should be read with our Terms of Service.
1. Who this policy covers
This policy applies to visitors to our website and users of our Service. The Service is intended for people aged 18 and over (see Section 11).
2. Personal information we collect
We aim to collect the minimum information we need. Depending on how you use the Service, this may include:
a) Information you give us
- Email address — when you create an account, or when you contact us.
- Account and profile details — when you create an account. We use Clerk as our authentication provider. Depending on how you sign up, this includes your name and email address, and, if you choose Google sign‑in, the basic profile information Google returns to Clerk (such as your name and email).
- Payment information — when you subscribe to a paid plan. Payments are handled by our payment processor (Stripe); we do not collect or store your full card number.
- Communications — the content of any message you send us (for example, a support email).
- Images you choose to upload — if you attach a screenshot to a feedback report, or upload a photo of a bet‑slip to the Slip Scan feature. A bet‑slip image can show details from your bookmaker account (such as your balance or bet history) — upload only what you are comfortable sharing. Slip Scan extracts the selections from the image and does not store the image itself; feedback screenshots are stored with your report.
b) Information we collect automatically
- Technical and usage data — your IP address, the time of your request, browser/device information, pages viewed, and how you interact with the Service.
- Analytics identifiers — our analytics provider (PostHog) assigns session and device identifiers to understand usage.
We do not intentionally collect sensitive information. We do not ask for, and ask that you do not send us, details such as health, racial, political, or similar information. While your interest in betting markets could in some contexts be considered sensitive, we are upfront about what we record. When you price a multi, we log that run against your account: the selections, the stake you entered, the bookmakers compared and which one paid the most. We use these records to operate daily limits, to see which bookmakers and markets our users compare, and to improve the product. We do not use them to profile you for marketing or to make decisions about you, and we do not sell them or share them with bookmakers or anyone else (see Section 6).
3. How we collect it
- Directly from you — when you create an account, subscribe, or contact us.
- Automatically — through your browser and through cookies/analytics when you use the Service (see Section 5).
- From our service providers — for example, our authentication, analytics, and payment providers, acting on our behalf.
4. Why we collect and use your information
We use personal information to:
- create and manage your account so you can access the Service;
- provide, maintain, and improve the Service and develop new features;
- understand usage through analytics so we can improve the product;
- authenticate you and manage your account and login (via our authentication provider);
- process subscriptions and payments and manage your subscription;
- protect the Service — for example, rate‑limiting and detecting misuse or fraud (we use your IP address for this purpose);
- communicate with you — service messages and, where permitted, marketing about The Odds Terminal (you can opt out at any time — see Section 9);
- comply with our legal obligations and enforce our Terms.
If we ever want to use your information for a materially different purpose, we will seek your consent or otherwise comply with the APPs.
5. Cookies, analytics, and tracking
5.1 We use PostHog for product analytics. PostHog records page views, clicks, and usage patterns, and stores identifiers in your browser (via cookies and/or local storage) to recognise a session and device. On our marketing site (theoddsterminal.com.au) analytics requests are routed through our own domain before they reach PostHog. In the app (app.theoddsterminal.com.au) they are sent to PostHog directly. PostHog processes this data in the United States — see Section 7.
In the app we also use PostHog session replay, which records how you interact with a page (mouse movement, clicks, scrolling and the screen layout) together with browser console messages, so we can find bugs and see where the app is confusing. Text you type into input fields is masked before it leaves your browser. Replays are kept for 30 days. You can switch replay and analytics off together — see 5.3.
5.2 Fonts are self‑hosted and served from our own domain. Displaying the Service does not send font requests to Google or any other third‑party font service.
5.3 Your choices. In the app, Settings → Support → Usage analytics switches PostHog analytics and session replay off for that browser (it is on by default; the change applies from your next page load). We also honour the Global Privacy Control signal: if your browser sends it, analytics stays off. You can also control or block cookies through your browser settings, use private / incognito browsing, or use browser tools and extensions that block analytics. Blocking some cookies may affect how the Service works.
5.4 No cookie banner. The Service is aimed at users in Australia. Australian privacy law does not require the EU‑style "accept cookies" consent banner, so we do not show one. We keep tracking to a minimum: the analytics described above are run by a single provider acting on our behalf, we do not run third‑party advertising or cross‑site tracking cookies, and you can switch analytics off in Settings or through the browser controls in Section 5.3. Your continued use of the Service, and the account and privacy choices you make, are the basis on which we handle your information under this policy and the APPs.
6. Who we share your information with
We do not sell your personal information. We share it only as needed to run the Service, with service providers who act on our behalf under contract, and as required by law.
| Provider | What they do | Information involved |
|---|---|---|
| Clerk | Authentication and account management (including Google sign‑in) | Name, email address, Google profile basics, login/session data |
| Vercel | Marketing‑site hosting and delivery | Technical data (e.g. IP) in server logs |
| PostHog | Product analytics | Usage data, analytics identifiers |
| Resend | Sends and notifies us of emails | Email address, timestamp, IP address |
| Stripe | Payment and subscription processing | Name, email, and payment details you give at checkout |
| DigitalOcean | Application hosting (Sydney, Australia) | Technical data (e.g. IP address) in server logs |
| Cloudflare | DNS and traffic proxying | Technical data (e.g. IP) in transit |
| Anthropic | Reads bet‑slip images for the Slip Scan feature | The image you upload and the betting selections extracted from it |
| Discord | Delivers our internal operations notifications | Name and email address on sign‑up; operational alerts |
| Sign‑in with Google (via Clerk) and our support mailbox | Name, email address and Google profile basics if you use Google sign‑in; the content of emails you send us |
We may also disclose personal information: to comply with a law, court order, or regulator; to enforce our Terms; to protect the rights, safety, or property of us, our users, or others; or in connection with a sale or restructure of our business (to a successor that agrees to handle it consistently with this policy).
7. Overseas disclosure (APP 8)
The Odds Terminal is an Australian service for people in Australia, and our application servers are located in Australia (Sydney). We do not offer the Service overseas. However, several of the service providers listed in Section 6 store or process data outside Australia, mainly in the United States (Clerk, Stripe, PostHog, Resend, Vercel, Anthropic, Discord, and Google), so using the Service involves your personal information being held by those providers overseas.
Before we disclose personal information to an overseas provider we take reasonable steps to ensure it is handled in a way consistent with the APPs. Those steps include: using established providers that contractually commit to protect personal information under the data‑processing terms of their agreement with us; limiting what each provider receives to what its role needs (Section 6); and encrypting information in transit. We remain responsible under the Privacy Act for how those providers handle your information.
8. Data security and retention
8.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access — for example, serving the site over HTTPS, limiting access, and rate‑limiting abusive requests. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8.2 We keep personal information only for as long as we need it for the purposes in this policy or as required by law. For example, we keep account and billing records for as long as your account is active and as required for tax and legal reasons, and analytics identifiers only as long as they remain useful for understanding usage. When no longer needed, we take reasonable steps to delete or de‑identify it. You can also request deletion of your account and personal information at any time — see Section 10.3.
9. Marketing and your choices
9.1 Where permitted, we may send you marketing about The Odds Terminal. Every marketing email tells you how to unsubscribe: reply to the email with the word "unsubscribe" (or email us at theoddsterminal@gmail.com) and we will remove you from that list. We act on opt‑out requests promptly and at no cost to you, consistent with the Spam Act 2003 (Cth).
9.2 Opting out of marketing does not stop essential service messages (for example, about your account, billing, or these policies).
10. Accessing and correcting your information (APPs 12–13)
10.1 You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. Contact us at theoddsterminal@gmail.com.
10.2 We will respond within a reasonable time. We may need to verify your identity first. There is normally no charge, though we may charge a reasonable cost for substantial access requests, and we will tell you in advance.
10.3 You may delete your account and personal information at any time from Settings → Delete account, or by emailing us. Deletion erases your contact details, preferences, feedback (including any screenshots) and survey answers, and cancels any active subscription. Records of your past activity in the app — for example a multi you priced, including its stake and selections — are kept in de‑identified form: we remove the name and email address attached to them so they no longer identify you, and use them only as aggregate usage data. We also keep anything we are required or permitted by law to retain (such as payment records).
11. Children
The Service is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
12. Complaints
12.1 If you have a privacy concern or complaint, contact us first at theoddsterminal@gmail.com. We will acknowledge your complaint and aim to resolve it within a reasonable time.
12.2 If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
13. Changes to this policy
We may update this policy from time to time. We will post the updated version with a new "Last updated" date and, where changes are material, take reasonable steps to notify you. Please check back periodically.
14. Contact us
For any privacy question or request:
The Odds Terminal (ABN 97 938 372 625)
Email: theoddsterminal@gmail.com · Website: theoddsterminal.com.au